Many of the operators do not know their first line ambassador of friendship is the driver.
They do not train their drivers to communicate with the passengers. The driver is thinking, without the bus service, the poor financial people, rich ones drive their own vehicles, would have no transportation, on the other hand, the bus driver does not think, no passengers, the company will close down, bus driver is unemployed.
Here we have read the comments of passengers for the BasMy Kedah, hope they can take much consideration to improve the service. The BasMy project is good for the retirees to take a short trip to the nearby places to get better health.
1 : screen the bus drivers for the mental health problem. https://mentari.moh.gov.my/self-test/
2 ：facilities changed is vital, here is the comment of Sungai Petani Bus Terminal. All BasMy buses should not park at the terminal. The buses should park at the nearby area, when the time is ready for the push of the terminal, the bus should stop at the waiting bay, not grand one, with homeless people around, the passengers should board at the waiting bay.
3: if the bus could must park at the terminal, the bus driver should not staying on the bus, they should stop the engine and come out of the bus like the Rapid Penang, Penang Sentral.
Just throwing the taxpayers' money without result, it is not a wise move.
Note: the BasMy Perak drivers also need to have mental health test. Few drivers are having serious problem. The Pakatan Harapan parties should send their members to supervise on the issues.
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